Shipping Timeframes:
We fulfill your orders within 1-3 business days after an order is placed.
Estimated delivery for shipping within the U.S. is 3-5 business days after an order has been shipped.
Our Estimated delivery for economy shipping internationally is 10-25 business days after an order has been shipped.
Estimated delivery for express shipping internationally is 3-8 business days
If you have pre-ordered items the pre-ordered items will ship out after 3-8 business days after a purchase has been made. And your package will be delivered within our estimated shipping timeframes.
Please note that the time frames are estimated by the delivery companies that we use for delivering your products to each location. Rarely, there are delays and delivery duration may extend beyond these expected time frames. Once we ship your items you will be notified of your tracking number through the email you provided at checkout. It is important that you write the correct email address at checkout, If you write the incorrect email address at checkout you may not receive your tracking number from us.
Duties & Taxes (International Shipments):
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.You are responsible with ensuring to comply with laws and regulations of the country of destination. Permanence Skincare does not have any responsibility on these additional charges that may apply. We cannot control how, when, and if you will be charged. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.
Package Loss (International Shipments):
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you can contact our customer support department using the contact form below and report it as lost to us within 60 calendar days of date of purchase.
Incorrect Address:
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. Please double check to make sure you didn't make a mistake with your shipping address. If you feel that you made a mistake with your shipping address email us as soon as possible before your package is shipped so that your shipping address can be fixed by one of our customer service agents.
If your package does not successfully deliver and is sent back to Permanence Skincare , it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the store credit to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Permanence Skincare does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Delivery Claims:
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier immediately so that they can further assist you. When a carrier scans the package using their handheld scanner, The handheld scanner records the GPS coordinates. This means, the carrier will be able to help you locate your package. Permanence Skincare does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Issues With Your Order:
If there is any issues with your order after receiving you will have 24-48 hours to EMAIL US and let us know. No Exceptions. We do this because customers received items and email us days later and sometimes even months later.
Email us by using the contact form below.
Note: Instagram, Facebook, and twitter are not forms of email.
By completing a purchase with Permanence Skincare you are agreeing to our Shipping Policy .
Track Your Order Status:
For a current status of your order and tracking updates please "click here"